Train Travel During Festive Season Is Traumatic

‘Train Travel During Festive Season Is A Traumatic Experience’

Chandan Singh, a frequent train traveler, recounts his harrowing experience while travelling from Delhi to Lucknow amid heavy rush of passengers. His story:

A few days ago, I booked a train ticket from Delhi to Lucknow. When I reached the Anand Vihar Terminal to board the train, I was shocked to see the rush on the platform. It appeared impossible for me to locate my coach as one could not even walk at own will; you were moving with the sea of passengers. With great difficulty and some jostling around I managed to reach my designated compartment; but I could imagine the plight of an elderly passenger.

My harrowing experience continued inside the compartment. The AC coach was filled to the brim by unruly passengers who literally turned it into cattle class. There was no place to move around or stretch, and the situation continued until I reached Lucknow. There, it was a fresh struggle to get down from the coach.

I have been reading and watching about such situations every festive season when residents of UP-Bihar travel en masse from various cities to reach home for Diwali or Chhath Puja, but to experience it first hand was a traumatic encounter.

It is not that the Railway officials are not aware of such rush; after all this is an annual occurrence for decades. But they wake up from their slumber only when an untoward stampede happens, as did recently at Bandra Terminus. This government has to its credentials superfast trains like Vande Bharat and Namo Bharat Rapid Rails. So why can it not manage the festive rush? Why issue so many tickets when you know that it is next to impossible to accommodate so many passengers? And how are the ticket checking staff expected to check the tickets of every passenger in the train when there is literally no place to even breathe, forget walking in the coach?

ALSO READ: Rlys Plans 170 Additional Trains For Chhath Puja

Before the onset of the festive season, a large number of announcements are made regarding steps to be taken to manage crowd inside and outside the train, like special ticket counters, designated holding areas, automated vending machines, increased police presence… Yet, every year the situation only worsens, as I experienced it first-hand. I still cannot figure out why the government and the railways are focusing on crowd management rather than taking steps to limit the number of passengers?

I recently read that the railways has also temporarily suspended the sale of platform tickets in the festive season. How is this going to help? It is a well-established fact that a negligible number of people coming to the railway station for any purpose buy platform tickets and leave behind checking platform tickets, the staff of the railways is hardly able to check the ticket of all the passengers when the crowd deboards a train and rushes out of the station.

I personally cannot make out a suitable and effective remedy for this situation but Railway officials must put their heads together to thrash out a solution. What I can suggest is that besides increasing the number of trains, passengers also need to be educated on a regular basis about the usage of the resources being provided by the government and the options available besides trains to reach their destinations.

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As told to Rajat Rai

Terror on Tracks: Sabotage or Dark Alliance

Terror on Tracks: Sabotage or Dark Alliance?

India’s vast and intricate railway network, which spans across the length and breadth of the country, plays an essential role in the nation’s economy and public transportation system. It is often referred to as the lifeline of India, not just because it connects towns, cities, and remote areas, but also because it serves as the backbone of industries reliant on the efficient movement of goods. One such industry is the power sector, and more specifically, the National Thermal Power Corporation (NTPC), which is responsible for a significant portion of India’s electricity generation.

In recent times, reports of a nefarious phenomenon referred to as “Rail Jihad” have surfaced, causing alarm across multiple sectors. The most recent incident involving NTPC tracks has stirred debates and led to questions about the potential motives behind these acts. Is this an act of sabotage aimed at crippling the economy and essential services, or is it part of a more sinister conspiracy aimed at destabilizing the country? To better understand this incident, we need to look at several key aspects.

Is ‘Rail Jihad’ For Real?

Social media is rife with reports about what it has come to describe as “Rail Jihad” albeit derogatorily. This is a purported strategy of sabotage involving deliberate damage to railway infrastructure by specific groups (read Islamic fundamentalists). In the context of India’s delicate communal balance, the use of the word “Jihad” implies a religiously motivated element, though this assertion remains speculative without concrete proof. The idea of ‘Rail Jihad’ suggests that certain radical groups might be targeting India’s critical infrastructure, specifically railways, in an attempt to incite panic, disrupt services, and, in the worst cases, cause loss of life.

However, the use of this term is contentious. Critics argue that ‘Rail Jihad’ is a highly inflammatory description which plays into communal fears, with little or no factual evidence to back up claims of religious motivations behind railway sabotage. The term, thus, becomes a tool to provoke societal discord and raise tensions, something that is especially dangerous in a diverse nation like India.

NTPC and the Railway Connection

NTPC is one of India’s largest power producers, with a significant portion of its coal requirements transported via railways. Any disruption to this logistics chain can have a ripple effect on the country’s power grid. In an era where India is striving to meet its rising energy demands and reduce dependency on imports, maintaining the flow of coal to power plants is essential. This makes the NTPC railway network a crucial element in the nation’s infrastructure.

The recent sabotage on NTPC railway tracks, which caused delays and damaged locomotives, has sparked widespread concern. If these actions were to continue unchecked, they could significantly hamper NTPC’s ability to meet the country’s power needs. This raises the question: are these incidents isolated acts of vandalism, or do they represent a coordinated effort to undermine India’s energy security?

Sabotage or Sinister Conspiracy?

To label the NTPC rail sabotage as part of a “sinister conspiracy” would require a deep dive into who stands to gain from such acts. One of the most plausible explanations could be economic sabotage. With India’s economy heavily reliant on energy production, any disruption to the flow of coal could result in power outages, disrupting industries, businesses, and daily life. A successful sabotage of NTPC’s supply chain could set back not just the corporation but the entire nation’s progress. This may serve the interests of India’s rivals or other entities that would benefit from destabilizing the country.

In this regard, the term “sinister conspiracy” might not be entirely far-fetched. Sabotaging critical infrastructure is a classic tactic used in asymmetric warfare, where non-state actors or foreign elements target a country’s vulnerabilities. India, which is surrounded by hostile neighbours and faces numerous internal security challenges, could indeed be a prime target for such strategies. It is essential to examine whether these incidents are isolated or part of a larger scheme to destabilize India’s economic backbone.

Moreover, if there is a religious or ideological dimension to these acts, as the term “Rail Jihad” suggests, then the situation becomes even more precarious. Extremist groups may view such acts of sabotage as a form of “economic warfare” aimed at weakening the state’s ability to function. In this case, the motive would not just be economic but also ideological, driven by a desire to see the Indian state fail, particularly if it is perceived as representing a particular religious or political ideology.

Investigative Challenges and Responses

Determining the exact cause and culprits behind these acts of sabotage is a complex task. While the idea of a “Rail Jihad” might evoke strong emotions and concerns, it is essential to base any conclusions on factual investigations. Railway sabotage can be carried out by a wide range of actors – from disgruntled employees, local criminals, and opportunists, to politically or ideologically motivated groups.

The recent incidents involving NTPC railway tracks have prompted the Indian government and security agencies to increase surveillance and monitoring of critical railway infrastructure. The challenge, however, lies in the vastness of India’s railway network. It is virtually impossible to monitor every inch of track across the country. This makes railways an attractive target for saboteurs, as the likelihood of detection is low, and the potential impact is high.

One potential solution is the increased use of technology, such as drones and artificial intelligence, to monitor railway tracks for any signs of tampering. Advanced surveillance systems could provide real-time alerts and enable faster responses to incidents of sabotage. Additionally, there needs to be better coordination between law enforcement, railway authorities, and intelligence agencies to pre-emptively tackle any threats.

The Role of Media and Public Perception

The role of the media in framing this issue cannot be overlooked. The term “Rail Jihad” is sensational and emotive, but it also risks polarizing public opinion. It is crucial for the media to strike a balance between raising awareness about the seriousness of railway sabotage and avoiding inflammatory language that could incite communal tension.

Public perception is also influenced by political narratives. In a country as diverse as India, any issue that carries the possibility of a communal angle must be handled with extreme care. If the NTPC rail sabotage incidents are framed as part of a religiously motivated conspiracy, it could lead to a rise in communal tensions, regardless of whether such motivations exist. This makes it all the more important for the government and media to focus on facts and avoid sensationalism.

Moving Forward: A Collective Responsibility

Whether the incidents involving NTPC rail tracks are isolated acts of sabotage or part of a larger conspiracy, the nation must respond collectively. It is essential to address the immediate threat by securing railway infrastructure and ensuring that any disruptions to the supply chain are quickly resolved. At the same time, there must be a broader conversation about the role of sensationalist language in shaping public perception. Terms like “Rail Jihad” can create unnecessary panic and exacerbate communal tensions in an already fragile environment.

In conclusion, while there is reason to be concerned about the potential for sabotage of critical infrastructure, it is equally important to avoid jumping to conclusions based on fear or speculation. A thorough investigation must be conducted to determine the true motives behind these incidents. At the same time, the country must remain vigilant and united in protecting its vital infrastructure from all threats, whether internal or external. In a world where economic and ideological warfare is increasingly intertwined, India must stay prepared, informed, and resilient.

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Govt Focus is on Vande Bharat Not Passenger Safety

‘Govt Focus is on Vande Bharat & Bullet Train, Not Passenger Safety’

Naren Singh Rao, an academic and lawyer based in Delhi, says Rail Minister’s misplaced priorities are the cause behind rising train disasters. His views:

In another tragic accident, 15 passengers have died, while 60 were injured. Three rear coaches of the Sealdah-bound Kanchanjunga Express, which was stationary, had derailed in district Darjeeling, West Bengal, on June 18. A goods train collided with it – heads-on.

This incident points to a stark reality – the anti-collision system in India is sorely lacking crucial infrastructure. Also, it underscores that Kavach, the ‘made-in-India’ system, aimed at preventing collisions, is yet to be deployed on busier tracks such as that of Darjeeling in the Eastern Railways.

This accident points to the Railways’ abject failure to implement essential safety systems, despite touting advanced technology. This incident could have been averted had the anti-collision system been in place. Surely, the highest echelons of the Railways, including the minister, and bureaucrats, must be held accountable.

The deaths have added to the long list of rail accidents since Ashwini Vaishnav took charge as Railways Minister in 2021. The number is up to 329; this includes the devastating accident in Balasore, Odisha, last year, which led to the death of 296 passengers.

There are major structural problems in nearly every aspect of railway administration. The problems are only multiplying, thanks to the government’s misplaced priorities, downright mismanagement, faulty policies and vision.

The BJP-led regime seems to be more focused on a fake narrative – to garner eyeballs. Despite the crumbling rail infrastructure and a safety system totally in disarray. Instead of addressing the issues relating to essential infrastructure, the government has given priority to expensive trains like Vande Bharat, which cater exclusively to the nouveau riche and upper middle class.

The government has allocated significant funds to elitist projects like bullet trains. Progress on them have been abysmally poor. They are unlikely to make any substantial impact, aside from some PR reports in the sold-out media.

ALSO READ: Modi 3.0 Must Focus on Jobs & Rising Inequity

This is a reflection of a larger decline in political morality. Gone are the days when union ministers were quick to take moral responsibility after a railway accident. After the high moral ground resignation of Lal Bahadur Shastri, then the railways minister in Jawaharlal Nehru’s cabinet, Mamata Banerjee and Nitish Kumar too had resigned. No such ethical position seems possible under the Modi regime.

In the latest accident, predictably, the entire blame is being placed on overworked and underpaid driver and his assistant, who were reportedly forced to work from 9 to 14 hours a day. They are both dead.

The fact is, as in other government services, the railways is recruiting much less than required; there are approximately 18,000 vacancies for drivers and assistant drivers – unfilled for years. This shortage is not unique, since many central government departments face similar crises under the current regime. In any case, mass unemployment, especially among the young, stalks the nation.

The government policies appear to disproportionately favour the wealthy while deliberately neglecting the needs of the poor. One significant example of this prejudiced perspective is the Vande Bharat Express, which caters primarily to affluent passengers. The minimum ticket price for this service is more than Rs 1,000, even for a short journey such as Delhi to Jaipur. Additionally, ambitious projects like the bullet train seem to be geared towards serving the business elite, rather than addressing the transportation needs of the masses.

Compartments classified as second class, typically used by working-class passengers, are being eliminated from various categories of trains. It is now not uncommon to find trains without second class/sleeper class compartments. As a result, the remaining trains with such compartments are suffocatingly crowded, with unhygienic bathrooms, no food or drinking water. The derogatory term, ‘cattle class’, used by Britishers, seems an understatement in the crushing humiliation suffered by ordinary folks in our trains now.

It is a direct consequence of brazen crony capitalism and privatisation of the public sector, which has become a dominant trend under the Modi regime, whereby certain monopolies seem to be ruling the roost.

The narrator has taught at the Indian Institute of Mass Communication and Sri Aurobindo Centre for Arts & Communication. His writes for Mainstream, thecitizen.in, The Wire, countercurrents.org, among other media organisations

As told to Amit Sengupta

heavy rainfall in Andhra Pradesh and Telangana

Indian Railways Releases Its New All-India Railway Timetable

The Ministry of Railways has released its new all-India railway timetable, titled “Trains at a Glance (TAG),” effective October 1, 2023.

The new “Trains at a Glance” is also available on Indian Railways’ official website (https://indianrailways.gov.in/railwayboard/view_section.jsp?lang=0&id=0,1,304,366,537,2960).

Highlights of the new timetable are the induction of 64 services of Vande Bharat Trains plus 70 other train services; Extension of existing 90 services to other destinations; Increase in frequency of 12 services; Speeding up of 22 services of trains to convert into Superfast Category; Diversion of 20501/02 Agartala-Anand Vihar Rajdhani via Malda, Bhagalpur; And change in timetable of some services in South Eastern Railway for improving their Punctuality.

The new timetable has included 64 services of Vande Bharat Trains and 70 other train services to offer passengers a comfortable and efficient travel experience.

The new timetable is designed to enhance connectivity between various cities and reduce travel time. Passengers are advised to check the departure and arrival timings as per the new timetable. (ANI)

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Vande Bharat trains

PM To Flag Off 2 Vande Trains From Bengal As ‘Durga Pujo Gift’

Prime Minister Narendra Modi is slated to inaugurate a total of nine Vande Bharat express trains through video conferencing on September 24, of which two will be specifically for West Bengal– one, connecting Patna to Howrah and the other, connecting Ranchi to Howrah. Chief Public Relations Officer (CPRO) of the Eastern Railway, Kaushik Mitra has described this move as a “Durga Pujo gift” to Bengal.

“There are already three Vande Bharat trains in West Bengal- Howrah-New Jalpaiguri Junction, Puri-Howrah and New Jalpaiguri Junction-Guwahati. Railway Minister Ashwini Vaishnaw has allotted another two Vande Bharats for West Bengal- Patna-Howrah and Ranch Howrah. People of West Bengal will be thrilled and take this as a Durgapuja gift from Narendra Modi,” the Eastern Railway CPRO said speaking to ANI on Friday.

The Vande Bharat Express trains will cover Bengal from the Chittaranjan area to Howrah, the CPRO said adding that both the trains will be inaugurated on the 24th and will reach Howrah station at around 10 pm. 

On the new-age facilities that will be provided on board the Vande Bharat trains, Mitra said, “The inclination of the chairs has been increased from 17 degrees to 19 degrees. The cushion seating has been improved. We have also changed the colours of the seats from blue to reddish. We have improved the basins and lighting facilities in the washrooms. We have also introduced wheelchair facilities for the specially-abled passengers from the compartment.”

Speaking on passenger feedback about the Vande Bharat trains, the Eastern Railway CPRO said, “Based on the experiences and feedback we have received from passengers, Vande Bharats are more user-friendly, more sophisticated and more comfortable.”

Mitra further said that the Vande Bharat trains will now be the fastest train travelling on this route and will even be faster than the present Rajdhani Express. While the Rajdhani Express takes 7 hours 45 minutes to reach Howrah from Patna, the Vande Bharat express will take only 6 and a half hours.

“Earlier from Patna to Howrah, the fastest train travelling on this route was Rajdhani Express which used to take 7 hours 45 minutes. With this Vande Bharat Express, it will take only 6 and a half hours,” the CPRO said.

The CPRO said that Asansol being an economic hub in West Bengal, the Vande Bharats will help passengers travelling from these regions to Howrah and to Patna in a short span.

“Asansol is an economic hub. Many steel plants are there, many cement factories are growing up there. People from Patna or Asansol can come to Kolkata or reach Patna in a short span,” he said.

Mitra said that several railway stations have been developed as Amrit Bharat stations with modern facilities. “Many stations have been identified as Amrit Bharat stations. A huge amount has been spent on stations like Asansol, Andal and Bardhaman,” he said. (ANI)

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G20 Summit Northern Railways

Northern Railways Cancel Over 200 Trains Temporarily Ahead Of G20 Summit

As the national capital gears up for the G20 Summit, Northern Railways has decided to cancel and divert over 200 passenger trains temporarily from September 8 to 11 here, a notification stated on Saturday. 

According to the schedule, over 90 trains have been cancelled on September 9. More than 100 passenger trains will be cancelled on September 10 as well. Most of these trains run from Delhi to South Haryana’s Sonipat-Panipat, Rohtak, Rewari, and Palwal routes.

Apart from that, the Delhi-Rewari Express Special and Rewari-Delhi Express Special trains will be cancelled on September 11. 

Moreover, several trains prescribed to originate or terminate at the New Delhi railway station during that period will now terminate or originate from Ghaziabad or Hazrat Nizamuddin railway stations. 

India will host the G20 Summit on September 9 and 10 in the national capital.

The New Delhi G20 summit will see the “biggest participation” in the history of the grouping with arrangements in place for the mega event including that for the stay of leaders of member countries and the invited guest countries.

The Group of Twenty (G20) comprises 19 countries – Argentina, Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Italy, Japan, South Korea, Mexico, Russia, Saudi Arabia, South Africa, Turkey, US, UK and the European Union.

India has invited Bangladesh, Egypt, Mauritius, Netherlands, Nigeria, Oman, Singapore, Spain and UAE as guest countries for the mega event. (ANI)

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Thousands Can’t Be Uprooted Overnight: SC On Eviction In Haldwani

Thousands can’t be uprooted overnight, the Supreme Court on Thursday said while putting a stay on the Uttarakhand High Court’s decision ordering the State authorities to remove encroachments from railway land in Haldwani’s Banbhoolpura area.

A bench of Justices Sanjay Kishan Kaul and Abhay S Oka issued notices to the Indian Railways and Uttarakhand government on the pleas.
“There cannot be uprooting of 50,000 people overnight,” said the bench, adding that there has to be segregation of people who have no right on the land and the need for rehabilitation while recognizing the need for railways.

Noting that people are living there for decades, the bench said there should be measures for rehabilitation since the issue involves a human angle.

Posting the case for hearing on February 7, the bench said that it has put to the Additional Solicitor General Aishwarya Bhati that full rehabilitation of the persons in the area is needed.

“Issue notice. In the meantime, there shall be a stay of the directions passed in the impugned order. There should also restrain any more construction or development on the land,” said the bench in its order.

During the hearing, the apex court said, “What is troubling us is how do you deal with a situation where people bought the land in the auction and took possession after 1947 and acquired title. You (railways) may acquire the land but what to do now? People live for 60-70 years some rehabilitation has to be done. There must be a culmination to the issue and we do not encourage what is going on.”

ASG Bhati for Indian Railways said that this strip of land belongs to the railways. Their claim is that it is their land, they are not asking for rehabilitation.

The top court said that maybe all of them cannot be painted with the same brush, and there may be different categories. “But there are people for whom a human angle needs to be considered. Someone will have to examine their documents,” it added.

Bhati said that Kathgodam Railway station does not have any space for expansion and there are 4365 unauthorized occupants.

The Uttarakhand High Court had on December 20 ordered the removal of encroachments from railway land in the Banbhoolpura area of Haldwani after giving notice to the residents one week in advance.

Led by Congress MLA from Haldwani, Sumit Hridayesh, residents of the area approached the Supreme Court on Monday challenging the High Court’s order. Another petition was also filed through advocate Prashant Bhushan.

A total of 4,365 encroachments will be removed from the area. Those facing eviction have been living on the land for many decades.

Residents have been protesting against the removal of encroachments from railway land in compliance with a High Court order.

The petition highlighted that the petitioners are poor people who have been lawful residents of Mohalla Nai Basti, Haldwani district for more than 70 years.

The petition stated that the names of local residents are entered in the municipal records of the house tax register and that they have been paying house tax regularly for years.

There are five government schools, one hospital, and two overhead water tanks in the area. It is further stated that “the long settled physical possession of the petitioners and their ancestors, some even prior to the date of Indian independence, has been recognized by State and its agencies and they have been given gas and water connections and even Aadhaar card numbers accepting their residential addresses.” (ANI)

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Chatbot Of IRCTC

Newly Launched Chatbot Of IRCTC Getting Remarkable Response

The newly launched Chatbot of IRCTC (Indian Railway Catering and Tourism Corporation Limited) is getting remarkable response from the train passengers during the beta launch as over 1 billion people have used it, a senior IRCTC official said.

While talking to ANI, the official said that the new conversational and convenient feature to book railway tickets enables customers to interact with the system via voice, chat and click based system. Additionally, the system requires no passwords and works based on the One Time Password (OTP).
The official also told that the technology is powered by CoRover, a conversational AI Platform which is being used by more than 1 billion users.

“In our constant pursuit to enhance the user experience, leveraging new age technologies, we are today taking a giant leap. Now, passengers can book their train ticket in a conversational manner, leveraging our AI Virtual Assistant, AskDISHA 2.0, powered by CoRover, the Conversational AI platform, used by more than 1 billion users.”

The improved Virtual Assistant, AskDISHA 2.0 has many features like booking tickets, checking PNR status, cancelling tickets, changing boarding station, checking refund status and answering queries like Tatkal timings.

The official further informed that this is a landmark step towards enhancing the passenger experience.

“First time, the users can book ticket without knowing their IRCTC password, it will be possible just with an OTP. AskDISHA 2.0 has also proven to be a very effective instrument and the addition of voice booking and will make it even easier for travellers to plan their trips,” the official added.

The senior official also estimated that at least 25 percent of clients will be switching to this option in the future.

“It is expected that at least 25 per cent of clients will be switching to this option in the future and also attracting new users who want to book their tickets using the conversational tool rather than chatting. In August 2022, AskDISHA has got around 95 lakh queries, which includes booking request, cancellation and more. Also, it had 88% positive feedback with the AI Accuracy rate of 99 per cent,” the official told ANI.

The official further talked about the “Technological Revolution” in the Indian Railways under the current leadership and government.

“It is notable that the Indian Railways, under the leadership of the Minister for Railways and IT have been undergoing a massive technological revolution in pursuance of Prime Minister’s vision of ‘Digital India’, ‘Made in India’ and ‘Aatmanirbhar Bharat’,” the official further said.

“Under the aegis of the present government, the Indian Railways, being one of the largest rail networks of the world have been achieving new milestones of transformation every day in various spheres for improving the travel experience of the passengers,” the official added.

The new avatar of IRCTC’s chatbot, AskDISHA 2.0, aims to help users get authentic, correct and instant answers to their queries. It will not just save time and enhance the user experience, but will also help them in doing end-to-end real-time transactions, the official said. (ANI)

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Cyber Crime I

Cyber Crime Stories – 'Busting An e-Ticket Racket'


I knew that change was near, and that nature of crime was going to be transformed with changing technology. Without any official backing, I started to read about cyber crimes. I then pursued professional courses on the subject and today I am a PhD holder. I was also conferred with the Cyber Cop of the Year (2012) award by Data Security Council of India (DSCI) NASSCOM.

Over the past few years, my interest in cyber crime and financial fraud has brought me many digital crime assignments from central agencies and other government bodies. Recently, I busted a gang of software sellers, who helped railway touts book train tickets within a fraction of seconds. Booking train tickets on the Indian Railways Catering and Tourism Corporation (IRCTC) website generally takes several minutes, even with high-speed Internet connections.

Tracking this multi-crore, pan-India racket was a tough job. The software they used bypassed all the security norms put in place by the Central government website. The agents would merely fill in the details of the passengers and the required train, along with the mode of payment and voila… the tickets were booked. An in-depth analysis of the software showed that it provided proxy IP addresses; bypassed IRCTC captcha and bank OTP; allowed forms autofill; and logins with multiple IDs.

The servers were usually based outside India, allowing the users to fraudulently gain unauthorised access to a computer network in contravention of rules and regulations. These software makers were based out of major metro cities and were connected with agents through different WhatsApp groups. It was thus important for us to penetrate their network.

My team also went undercover and one of our team members posed as a customer to see how an agent booked the ticket. And then we followed the electronic trail. Following the crackdown, IRCTC has introduced multiple security features to their website to keep a check on such bookings. But you can never be sure of a foolproof system.

The nature and magnitude of cyber crimes are changing every day. Last month, I arrested four hackers, who booked tickets online from the website of the UP’s State Road Transport Corporation (UPSRTC) without paying up. We managed to figure their modus operandi before they could cause a bigger damage. We found that they were exploiting the vulnerabilities of the online payment system of the UPSRTC website to book counterfeit e-tickets through a software called ‘Burp Suite’. After procuring these free tickets, they would then sell them on WhatsApp and Facebook groups.

Robbers no longer need to enter a bank with guns to steal money, it can happen with just a click of a button. Here, the robber doesn’t have a face, or any record, all we have is a digital footprint. He or She can operate from any part of the world. Most cyber criminals are young and energetic and eager to learn. They know a bit of scripting.

And with a few sessions of hacking tutorials available on the internet, they are ready for the kill. They are learning something new each day, so cops working on cyber crime, need to hone their skills every day. The digital world comes with its own set of banes. While technology has made our lives hassle-free, it has also opened new avenues for thefts and frauds. From withdrawing money through cloned cards to trading vital information on the web, all this is happening in India. Unfortunately, not many in our law enforcement agencies are skilled enough to tackle such crimes.